At v5 rnr, your personal data is handled with the same care we put into every part of the platform. This Privacy Policy explains exactly what we collect, why we collect it, and how we keep it safe.
Last Updated: January 2026Six commitments that guide how v5 rnr handles your personal information
v5 rnr collects personal data only for specific, legitimate purposes. We do not collect data beyond what is necessary to operate the platform, verify your identity, process transactions, and comply with Philippine regulatory requirements.
All personal data stored by v5 rnr is protected using industry-standard encryption and access controls. Our security infrastructure is regularly reviewed and updated to guard against unauthorized access, disclosure, or loss of your information.
v5 rnr does not sell, rent, or trade your personal data to third parties for marketing or commercial purposes. Your information is shared only where strictly necessary for platform operations or required by law.
You have the right to access, correct, and request deletion of your personal data held by v5 rnr. We provide clear processes for exercising these rights and will respond to all valid requests within a reasonable timeframe.
We believe you have the right to know exactly how your data is used. This Privacy Policy is written in plain language — not buried in legal jargon — so every v5 rnr player can understand what happens to their information.
v5 rnr processes personal data in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and the regulations of the National Privacy Commission (NPC), as well as applicable PAGCOR data handling requirements.
1.1 v5 rnr is an online sportsbook and live casino platform operating under the regulatory framework of the Philippine Amusement and Gaming Corporation (PAGCOR) and in compliance with the laws of the Republic of the Philippines.
1.2 For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), v5 rnr acts as the personal information controller in respect of the personal data of its registered Players and website visitors.
1.3 References to "v5 rnr," "we," "us," or "our" in this Privacy Policy refer to the operator of the v5 rnr platform. References to "you," "your," or "Player" refer to any individual whose personal data is processed by v5 rnr.
2.1 v5 rnr collects the following categories of personal data in connection with the operation of the platform:
3.1 Directly from you — when you register an account on v5 rnr, complete the KYC verification process, make a deposit or withdrawal, contact our support team, or respond to a survey or promotion.
3.2 Automatically — through cookies, web bea cons, and similar tracking technologies when you access and use the v5 rnr platform. This includes technical data about your device, browser, and interaction with the platform.
3.3 From third parties — including identity verification service providers, payment processors (such as GCash, PayMaya, BPI, BDO, and Metrobank), fraud prevention agencies, and regulatory bodies such as PAGCOR, where we are required or permitted by law to obtain information about you from such sources.
4.1 v5 rnr uses your personal data for the following purposes:
| Purpose | Data Used |
|---|---|
| Account registration and management | Identity, contact, and verification data |
| Age and identity verification (KYC) | Identity, verification, and facial image data |
| Processing deposits and withdrawals | Financial and identity data |
| Providing betting and gaming services | Identity, financial, and usage data |
| Fraud prevention and security monitoring | Technical, financial, and identity data |
| Regulatory compliance and reporting to PAGCOR | Identity, financial, and transaction data |
| Anti-money laundering (AML) obligations | Identity, financial, and transaction data |
| Customer support and dispute resolution | Identity, communications, and transaction data |
| Responsible gaming monitoring and intervention | Usage, financial, and identity data |
| Platform improvement and analytics | Technical and usage data (aggregated/anonymised where possible) |
| Sending service-related communications | Contact data |
| Sending promotional communications (with consent) | Contact and usage data |
4.2 v5 rnr will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.
5.1 v5 rnr processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:
6.1 v5 rnr does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients only where necessary and on a need-to-know basis:
6.2 All third parties with whom v5 rnr shares personal data are required to handle that data in accordance with applicable data protection laws and are prohibited from using it for any purpose other than the specific purpose for which it was shared.
7.1 v5 rnr uses cookies and similar tracking technologies to enhance your experience on the platform, analyse usage patterns, and support security and fraud prevention measures.
7.2 The following types of cookies are used on the v5 rnr platform:
7.3 You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the v5 rnr platform. Strictly necessary and security cookies cannot be disabled as they are essential to the safe operation of the service.
8.1 v5 rnr retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.
8.2 In general, v5 rnr applies the following retention periods:
8.3 Where personal data is no longer required for any lawful purpose, v5 rnr will securely delete or anonymise it in accordance with our internal data disposal procedures.
9.1 v5 rnr implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
9.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, v5 rnr will notify the National Privacy Commission (NPC) and, where required, affected Players, in accordance with the timelines prescribed by the Data Privacy Act of 2012 and its implementing rules.
10.1 Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by v5 rnr:
You have the right to request a copy of the personal data that v5 rnr holds about you, along with information about how it is being used.
You have the right to request that v5 rnr correct any inaccurate or incomplete personal data held about you. You may also update certain information directly through your account settings.
You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to v5 rnr's legal and regulatory retention obligations.
You have the right to object to or request restriction of the processing of your personal data in certain circumstances, including where processing is based on legitimate interests.
You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to request that it be transmitted to another controller where technically feasible.
Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
10.2 To exercise any of the above rights, please contact the v5 rnr Data Protection Officer via our support team. We will respond to all valid requests within thirty (30) days. We may need to verify your identity before processing your request.
10.3 If you are not satisfied with how v5 rnr has handled your personal data or your rights request, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
11.1 The v5 rnr platform is strictly intended for individuals aged 21 years and above. v5 rnr does not knowingly collect personal data from individuals under the age of 21.
11.2 If v5 rnr becomes aware that personal data has been collected from an individual under the age of 21, that data will be deleted immediately and the associated account will be closed. Any funds held in such an account will be handled in accordance with applicable law and PAGCOR regulations.
12.1 In the course of operating the v5 rnr platform, your personal data may be transferred to and processed in countries other than the Philippines — for example, where our technology service providers or cloud hosting infrastructure are located outside the Philippines.
12.2 Where such transfers occur, v5 rnr ensures that appropriate safeguards are in place to protect your personal data, in accordance with the requirements of the Data Privacy Act of 2012 and the regulations of the National Privacy Commission. These safeguards may include contractual clauses, data processing agreements, or reliance on adequacy decisions where applicable.
12.3 By using the v5 rnr platform, you acknowledge and consent to the transfer of your personal data outside the Philippines where necessary for the provision of the service, subject to the safeguards described above.
13.1 v5 rnr reserves the right to update or amend this Privacy Policy at any time. Where changes are material, we will notify you by email or by posting a prominent notice on the v5 rnr platform prior to the changes taking effect.
13.2 The date of the most recent revision is displayed at the top of this Privacy Policy. We encourage you to review this policy periodically to stay informed about how v5 rnr protects your personal data.
13.3 Your continued use of the v5 rnr platform following the publication of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree to the updated policy, you must cease using the platform and may request the closure of your account.
14.1 If you have any questions, concerns, or requests relating to this Privacy Policy or the way v5 rnr handles your personal data, please contact our Data Protection Officer through the following channels:
14.2 If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. Information about how to contact the NPC is available through official Philippine government channels.
Your data is safe with us. Join the v5 rnr community — register in minutes, deposit via GCash or PayMaya, and enjoy a secure, fair, and regulated gaming experience built for Filipino players.
21+ Must be 21 or older to register. Please gamble responsibly. PAGCOR regulated.